What does a first appointment cost?
We tell you the dollar amount on the phone before anything is final. Paying yourself, therapy is $75 to $150 a session, and a psychiatric evaluation is $300. A sliding scale is available. With AHCCCS, your visits cost you nothing. If you are paying yourself, you also get a Good Faith Estimate in writing.
How long is the wait?
Typically 3 to 5 business days for both therapy and psychiatric evaluations. On the intake call you get an actual date, not a range.
What actually happens at the first appointment?
You sit down, and your clinician asks what brought you in. Then your history, your sleep, your work, who is around you, what you have tried. You can stop at any point, and you are never asked to start with the hardest thing.
Do you take my insurance?
We take AHCCCS, and your visits cost you nothing. We accept all six AHCCCS Complete Care plans in Maricopa County: Arizona Complete Health–Complete Care Plan, Banner–University Family Care, Blue Cross Blue Shield of Arizona Health Choice, Mercy Care, Molina Healthcare and UnitedHealthcare Community Plan. We can also see you if you are on AHCCCS fee-for-service without a health plan, or with the American Indian Health Program, Tribal ALTCS or a Tribal RBHA. If you are with a different AHCCCS program, call and we will tell you right away whether we can see you. We are not in network with commercial insurance. If you have it, you can pay yourself, and we give you a superbill to send your insurer for possible out-of-network reimbursement. See insurance and cost
Do I need a referral from my doctor?
No. You can book directly. Some insurance plans require a referral for their own reasons, and we check that for you on the intake call so you are not caught out later.
Who can see my records?
Your clinician and the staff who handle your billing. Nobody else sees them without your written permission, including your employer and your family. The only exceptions are the narrow ones the law sets, such as sending a claim to your AHCCCS plan, and our Notice of Privacy Practices lists every one.