Privacy Policy
What happens to information you give us through this website. It is separate from our Notice of Privacy Practices, which explains how we handle your health records once you are a patient.
The short version
Effective October 28, 2026.
This website is deliberately built to collect as little as possible. The only health questions on it are in the optional “Is IOP right for me?” check on our IOP page, and your answers there never leave your browser. When you request an appointment, the form asks only for your name, your phone number and the best time to call. They go to our Microsoft 365 mailbox, not through this website, and we call or text you back. SimplePractice, the system that holds patient records, holds yours only once you are a patient. The one exception is the online calendar: if you choose to book online instead of asking for a call, what you type there goes straight to SimplePractice. The only other form on this site belongs to the careers page, and that one is for job applicants.
What we collect
- Your name, your phone number and the best time to call, and only if you request an appointment.
- Nothing from the “Is IOP right for me?” check on our IOP page. Its five yes-or-no questions run only in your browser. Your answers and the result are not sent to us or to any analytics tool and are not saved; our analytics record only that the check was finished.
- We use Google Analytics and Google Ads to see which pages people visit and whether they arrived from one of our ads. They record the pages viewed, the site or ad you came from, general device and browser details, and whether you tapped our phone number or the button that opens our scheduling system. They do not see anything you type into SimplePractice, and your answers on the booking page are not sent to them. We do not use this to show you ads on other sites.
- We also use the Meta Pixel, a tool from Meta (Facebook and Instagram), to record which pages of this site you visit so we can show PATH ads to past visitors on Facebook and Instagram. The Meta Pixel does not run on our booking pages, and we never send Meta anything you type into a form on this site. You can turn off ad personalization in your Facebook or Instagram ad settings.
- No session recording, heat-mapping or screen-capture tool runs anywhere on this site.
When you request an appointment, your request goes to our Microsoft 365 mailbox, and Microsoft holds it under a business associate agreement with us. When you book online instead, that booking goes to SimplePractice, who hold it under a business associate agreement with us. Either one is covered by our Notice of Privacy Practices rather than by this policy, and neither passes through this website on the way.
If you apply for a job
Our careers page has an application form. It collects your name, email address, phone number, the role you are applying for, your Arizona license type and status, your résumé, and anything else you choose to tell us.
That information goes to our Executive Director and is used to consider your application, nothing else. We do not sell it, we do not add you to a marketing list, and it is kept apart from any patient record system. If we do not hire you we keep your application for twelve months in case something else opens up, and you can ask us to delete it sooner by calling (480) 637-0295.
The PATH AI chat
The chat on this site, PATH AI, is an automated assistant that answers questions about our services. It is not a clinician. Please do not type personal or health details into it.
What you type goes from your browser to our chat service, which runs in our Microsoft Azure account, and from there to Anthropic, the company that provides the AI model. Both work under a business associate agreement with us. We do not keep a copy of your conversation. The chat runs in its own window from a separate address, so this website, Google Analytics, Google Ads and the Meta Pixel cannot read it. They record only that the chat was opened, that a message was sent or that a button in the chat was tapped, never what was written.
Text messages
Nothing on this website signs you up for anything. If you give us your number when you request an appointment, when you book online or when you call, we may call or text you about that request or appointment. Every message we send ends with instructions to reply STOP. If you reply STOP we stop texting you, immediately and permanently, and it does not affect your care or your ability to book by phone.
We do not send marketing text messages.
Cookies
This site sets cookies through Google Analytics, Google Ads and the Meta Pixel to measure visits and ad results and to show our ads to past visitors. You can block or delete cookies in your browser settings, and the site will still work.
Children
This website is intended for adults. We do not knowingly collect information from anyone under eighteen through this site.
Security
The site is served over an encrypted connection. Form submissions travel encrypted. No method of transmission over the internet is completely secure, which is the reason this site sends no answer to a health question anywhere.
Links to other sites
Our scheduling and patient portal are operated by a third party under a business associate agreement with us. When you use them you are on their system and their privacy terms apply alongside ours. We also link to crisis lines operated by other organizations; those are not ours and we have no access to those conversations.
Your choices
- You can call us instead of booking online. Nothing on this site has to be typed.
- You can ask us what we hold about you, and ask us to delete it, by calling (480) 637-0295. If you never became a patient, we delete it. If you did, there is a limit, explained below.
- You can reply STOP to any text message.
- You can block cookies in your browser.
What we cannot delete
If you contacted us and never became a patient, we delete what you gave us when you ask. If you are or were a patient, your clinical record is different. A.R.S. § 12-2297 requires a health care provider to keep a record for at least six years after the last date the patient received services, and for a patient who was a minor, until three years after the eighteenth birthday or six years after the last service, whichever comes later. Deleting a record inside that window is not something we are permitted to do. You can still ask us to correct it, and you can still restrict who sees it.
If you are visiting from outside Arizona
Arizona has not enacted a general consumer privacy statute of the kind California and a number of other states have, and this practice serves Arizona. Visitors do arrive from states that have one, so rather than gate the choices above by residence, we offer them to everyone who uses this site. If you live in a state with its own privacy law and want to exercise a right under it, call (480) 637-0295 and we will handle the request under that state’s law.
Two of those laws are worth naming. Washington’s My Health My Data Act and Nevada’s Senate Bill 370 regulate consumer health data collected outside the HIPAA system, and both reach companies that serve residents of those states. This site is built so that it collects no consumer health data from anyone. The answers to the IOP page’s optional check never leave your browser, and the appointment request form asks only for a name, a phone number and the best time to call.
If there is ever a breach
Arizona’s breach notification statute, A.R.S. § 18-552, exempts entities that comply with HIPAA. A breach involving your health information is therefore handled under the federal breach notification rule, which requires us to notify you without unreasonable delay and no later than sixty days after we discover it. For information from this website that is not health information, the Arizona statute applies and requires notice within forty-five days of our determining that a breach occurred. If a single breach reached more than one thousand people, that statute also requires us to notify the Attorney General, the Director of the Arizona Department of Homeland Security and the three largest nationwide consumer reporting agencies.
Changes to this policy
If we change this policy we will update the effective date at the top. Material changes will be posted on this page.
October 28, 2026: added the PATH AI chat and the IOP page’s optional check.
Contact
Privacy Officer: Brandon Audia, Executive Director
Telephone: (480) 637-0295
Email: brandon@pathhealthservices.com
PATH Health Services, 605 E Broadway Rd, Tempe, AZ 85282
Questions about this page? Call (480) 637-0295 or write to us at 605 E Broadway Rd, Tempe, AZ 85282.